West Seattle Auto Repair

Thank you! We appreciate your time in giving us a great review!

Thank you so much, Robert - It's a pleasure working with you and we are happy we were able to provide you with a great experience here!

Thank you, William, for your outstanding review! It fills us with joy to know our dedication to providing top-notch service has made you a happy customer. We strive to consistently deliver thorough, professional, and friendly service. Your appreciation for our expertise and commitment means the world to us. Until next time!

Thank you, Daniel! Wow, we are so happy to hear how impressed you were not only with your service, but also our facility! We pride ourselves on both and it's great to know that you noticed. We appreciate you taking the time to share your great experience here and we look forward to seeing you again down the road!

Thank you so much, Gary! We know that unexpected vehicle trouble is never convenient and we are happy we could give you a spot to keep you safe until you could secure your new tire. We take our clients' safety seriously and if you need anything in the future, just let us know - happy motoring!

Thank you, April, we appreciate the kind words and we are glad you had a great experience here! Happy motoring!

Yassine, this review takes us by surprise and after reviewing the repair order and talking to your advisor, I can see during your first visit with us in early May, we diagnosed an issue you were having with the vehicle not being able to accelerate beyond 25 MPH. We also performed an oil and filter service, with our inspection. We advised you on the repairs needed, looked into whether or not it might be covered under the manufacturer's warranty and let you know about a few items of concern we found during the inspection. Your service was performed by one of our most experienced, certified techs and you chose to not have any repairs or additional service done. I've reviewed our communication log and questioned your service advisor and I can't find any mention of having to repair a leak or obtain any parts from the dealership. We pride ourselves on our communication and our expert service and always appreciate knowing if we could have done better, so don't hesitate to contact us or stop by to see if we can clear up any confusion.

Thank you Jon for the fantastic review! We are thrilled to hear that you consider us your go-to service center. We are committed to providing exceptional service and ensuring your vehicles are taken care of. See you next time!

We feel disappointed that we haven't been able to demonstrate the value of our service to you for the last few years, Avid. I have discussed this visit with the advisor who worked with you and tried to get some more information. When the appointment was made to perform diagnostic service, you had also requested the vehicle back by mid-afternoon. When you arrived, you asked for a specific test to be done. While the testing you requested can be a part of the process, diagnosis consists of many aspects. Determining the root cause of a problem can lead a technician to perform any number of tests and our expert techs are the ones who will determine the testing that needs to be done, based on the symptoms and evidence. Our technicians attend training year-round and dedicate themselves to being the best in their field. Meeting a time deadline for something that is unknown is also difficult and we had advised that. Also, for the last few years, you have chosen to do all of your own work after having us perform an inspection, so we just wanted to check in about all of the recommended services we have let you know about and see if they have all been performed. It's apparent that we aren't able to provide you with the service that you desire, so we wish you the best of luck in finding a shop who can meet your needs.