West Seattle Auto Repair

West Seattle Auto Repair

Mon - Thurs: 7:30am - 6:00pm

We are CLOSED on Fridays

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1

There are plenty of good and honest mechanics. Swedish Automotive is not one of them. They are overpriced and will lie to you. These people don’t have your best interests in mind. They are here to make as much money as possible, and they will tell you lies to do it. My Experience: My car had an unexpected breakdown, and I thought this would be a fair and reasonable place to go because of the reviews. I was wrong They have excellent communication skills and respond very quickly. They charged $400 for an inspection and diagnostic. Okay fine. Their recommendation was to replace the broken thing…. Thanks After the review, they returned with about $2100 for the repair bill, which was a simple fix. I reviewed the charges; they were charging me $1200 for a $400 part and $500 for labor, plus diagnostics. Paying $2100 for a 10-minute fix doesn’t seem reasonable. I offered to source the part for them, bringing the cost down for me and allowing them to make some profit for themselves. They lied and told me they were unable to use customer-provided parts, even though the parts were sourced directly from the manufacturer. They told me this was because of Washington state warranty law, which doesn’t exist, and they weren’t able to provide it. I expressed my dissatisfaction with an overpriced repair, the lies, and the unwillingness to help. I called a tow truck to pick up my car. I ordered the part online and installed it myself in 10 minutes. Saved $1600. It was four screws and a plug-in. They also claimed to be competitive with local shops. After a quick market analysis, I assume they lied to give their customers the impression that this is what people are paying. I did get a second quote from the dealer: 800 for parts and 250 for labor, with diagnostics included. I requested a copy of my inspection and diagnostic report. They refused to provide the reports, and I doubted whether they had completed them. Ultimately, I believe they thought I was in a desperate situation, and they could lie and take advantage of that. I don’t want anything to do with someone so dishonest. Do you?

1

There are plenty of good and honest mechanics. Swedish Automotive is not one of them. They are overpriced and will lie to you. These people don’t have your best interests in mind. They are here to make as much money as possible, and they will tell you lies to do it. My Experience: My car had an unexpected breakdown, and I thought this would be a fair and reasonable place to go because of the reviews. I was wrong They have excellent communication skills and respond very quickly. They charged $400 for an inspection and diagnostic. Okay fine. Their recommendation was to replace the broken thing…. Thanks After the review, they returned with about $2100 for the repair bill, which was a simple fix. I reviewed the charges; they were charging me $1200 for a $400 part and $500 for labor, plus diagnostics. Paying $2100 for a 10-minute fix doesn’t seem reasonable. I offered to source the part for them, bringing the cost down for me and allowing them to make some profit for themselves. They lied and told me they were unable to use customer-provided parts, even though the parts were sourced directly from the manufacturer. They told me this was because of Washington state warranty law, which doesn’t exist, and they weren’t able to provide it. I expressed my dissatisfaction with an overpriced repair, the lies, and the unwillingness to help. I called a tow truck to pick up my car. I ordered the part online and installed it myself in 10 minutes. Saved $1600. It was four screws and a plug-in. They also claimed to be competitive with local shops. After a quick market analysis, I assume they lied to give their customers the impression that this is what people are paying. I did get a second quote from the dealer: 800 for parts and 250 for labor, with diagnostics included. I requested a copy of my inspection and diagnostic report. They refused to provide the reports, and I doubted whether they had completed them. Ultimately, I believe they thought I was in a desperate situation, and they could lie and take advantage of that. I don’t want anything to do with someone so dishonest. Do you?

Hi Jeffrey, We’re truly sorry to hear that your experience with us didn’t meet your expectations. While we try to accommodate every situation, there are times when it becomes clear that a shop and a customer may not be the right fit for each other. Your vehicle was towed to us without an appointment or prior communication, but we made room in our schedule and quickly provided a diagnosis and estimate—with your approval. We understand that you had concerns about pricing and requested to supply your own parts. As a policy, we don’t install customer-supplied parts. There are several reasons for this, but first and foremost, we are required to warranty everything we install—something we take seriously to protect both our customers and our reputation. Our insurance dictates it and the courts consistently agree. We shared this with you clearly and respectfully. Over the course of two weeks, we did our best to work through your concerns, but it became clear that we couldn’t meet your expectations. At that point, we recommended you seek service elsewhere and waived all charges, even after time and labor had already been invested. We will never perform any work without authorization and we are always happy to spend the time to fully explain everything to our clients, so they can make an informed decision. We stand by our work, our team, and our policies—and wish you all the best moving forward. —The Swedish Automotive Team

- Swedish Automotive
3

They're nice people and work is thorough but exorbitant prices

5

We have been bringing our Volvo cars to Swedish Automotive since we moved here 20 years ago. They are wonderful and we have so much trust in the work they do as well as the recommendations that have for us. They are great at telling you what you should get done right away and those things that you can plan for in the near future. Their pricing is fare and has always been below the dealership quotes. I highly recommend Swedish Automotive!

Thank you for being a loyal customer for 20 years! We're delighted to hear about your trust in us and your satisfaction with service. It's always our priority to be transparent and help plan for future maintenance. We appreciate your recommendation and look forward to serving you for many more years at Swedish Automotive!

- Swedish Automotive
5

Excellent service

5

Friendly service and good communication. I would definitely return for future service!

Dear Dennis, thank you for your excellent review! We are thrilled to hear that you had a positive experience with our service team and provided you with a great experience! We pride ourselves on clear and effective communication, and we're glad this was evident throughout your visit. Your satisfaction is our top priority, and we look forward to serving you again in the future!

- Swedish Automotive
5

Friendly staff and very accommodating!

Thank you for the review, Cary! We're thrilled to hear that our staff provided the service experience we expect of ourselves. We aim to make every customer feel valued and well taken care of. If there's anything else we can do for you, please don't hesitate to let us know.

- Swedish Automotive
5

Thank you for the 5-star rating, Micheal! We are delighted to hear that you had a positive experience with us. If you have any further feedback or need assistance, please don't hesitate to reach out. We value you as our customer and look forward to serving you again!

- Swedish Automotive
5

Love the service we get from Swedish Automotive...

We appreciate your kind words, Gabe! It's wonderful to hear that you're pleased with the service at here. We strive to deliver top-notch service to all our customers and If there's anything else we can do for you, please don't hesitate to reach out. Thank you for choosing Swedish Automotive!

- Swedish Automotive
5

After reading the excellent reviews, I decided to take my BMW in for service here. I was happy to find a local shop, with high reviews, to service my car. Swedish lived up to their reviews. Excellent service. From Sean the service advisor who greets you at drop off, to the stellar way they communicate with you online during the actual service. They update you, and you can follow progress via text. Theyre careful to ask for approvals before any essential additional repairs are done. Certainly not the cheapest price, but value is there because they provide dealership level mechanics and service at a lower cost. As far as mechanic shops go, Id say theyre a notch above excellent. I was impressed.

Thank you for the amazing review, Michael! We're thrilled to hear that you had a great experience at our shop and that our service exceeded your expectations. We pride ourselves on providing dealership-level service at a reasonable cost while maintaining open communication throughout the process. We appreciate your kind words and look forward to serving you again in the future!

- Swedish Automotive
Swedish Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Swedish Automotive (206) 938-8685 if you have any issues in accessing any area of our website.