Really communicative while they had my car, and the paperwork they send you home with that includes inspection details of upcoming repairs and maintenance you'll need to keep in mind is excellent and really viewer-friendly. I've got an 03 Jaguar XK8 that multiple other shops in the area have refused to look at properly since they throw up their hands and say "these cars are complicated", but European Auto did a great job of making me feel comfortable as a customer and did great work.