I recently took my Subaru Outback in for an issue that I knew would be tricky to diagnose and repair. The transmission shifted very hard from 3rd to 4th gear, but only when the car was cold -- and even then for only the first two or three shifts after starting.The team at Swedish Automotive was very diligent about finding the issue, repairing it, and testing and retesting to make sure it was completely fixed. It took a number of days since the car had to get cold overnight to test each time, but they were fanatical about making sure it was absolutely correct before declaring the car ready for me to get back.Throughout it all, Dave was in constant communication, letting me know exactly what was going on. He also let me know other issues with the car that I should consider repairing, how much they would be, and whether I could put them off or not. There was no pressure to perform any of them and the prices quoted were reasonable and they stuck to them.I wish the hours were a little more work friendly, but with the generous loaner car program ($20 gets you a car for the duration of the repair, which is a great deal on a multi-day repair) and being located right on the 21 bus line, there are plenty of options to make it work.